One Disease at a Time
At One Disease at a Time every donor, supporter, carer and client is important to us. One Disease at a Time has always been committed to accountability and transparency. We have always respected and safeguarded your privacy and confidentiality. One Disease at a Time will continue to strive for the highest possible standards as we comply with the Privacy Act and the National Privacy Principles. A copy of the National Privacy Principles can be found at www.privacy.gov.au/publications/npps01.html
Communication with donors and supporters or clients, carers or volunteers working with Children often take quite different forms, therefore the information we collect and how we use it may differ in some circumstances.
The Privacy Act regulates the handling of personal information. This privacy statement outlines how we collect, use, store and disclose personal information about One Disease at a Time Donors and Supporters in our communications.
For information about privacy issues relating to carers, clients or volunteers working with children, please contact One Disease at a Time Privacy Officer on email@example.com or (02) 8068 8131.
Donors & Supporters
Without our donors and supporters, One Disease at a Time would not be able to continue caring for the Indigenous people in need. We understand that supporting an organisation is a very personal decision and recognise the trust you are placing in us through your dealings with us. We do everything we can to maintain that trust. Our staff are employed on the basis that they will protect information about you. This is our personal standard. Under the law your rights to privacy are also protected. The Privacy Act and general law place strict requirements on us to treat any information you provide to us as confidential.
Your Personal Information
One Disease at a Time only collects information about you that is necessary for us to properly conduct our services. This information includes:
- Your name, address and contact details
- Donation history
- Credit Card or Bank Account details, where you donate using your credit card or where you have requested regular donation transactions via your credit card or Bank Account.
- Any communications you have with us, such as special requests, or requests for information
This information is collected from a number of sources:
- Appeal letters and coupons
- Information brochures and coupons
- Website inquiry, donation, event entry forms or merchandise sales (One Disease at a Time does not collect information over the web via any means other than these forms)
- Telephone inquiries and SMS forms
- Advertisement response forms
One Disease at a Time only ever records information about you that you have provided to us.
The information we collect is used to:
- process donations, pledges and merchandise sales
- issue receipts
- respond to your comments or questions
- provide information requested about One Disease at a Time work
- seek support for continuing our work
- research, on supporter attitudes or welfare related issues
- offer goods or services that may be of interest to you, such as our brochure
- assist with internal reporting purposes
At any time you may choose not to receive any further communications from One Disease at a Time or to alter the frequency and type of communications you receive. Please contact us on firstname.lastname@example.org or (02) 8068 8131 to arrange this or if you would like further information.
At no time will One Disease at a Time sell, rent or give away any personal information about our donors or supporters for use by third parties.
However, in some cases personal information is supplied to contractors who perform tasks on behalf of One Disease at a Time, such as mailing houses who distribute our appeal letters and newsletters. This is done on a strictly confidential basis to ensure that your privacy is protected. We require every organisation which works with us in this manner to sign a privacy agreement and uphold our obligations under the Privacy Act. This ensures your personal information is kept confidential and will not be used for any other purpose than that which we have previously stated to you.
We will only ever pass on donor or supporter personal information if we have their consent or we are required by law to do so.
We will only ever publish donor or supporter personal information in our communications or advertisements with the express permission of that person.
One Disease at a Time does not retain information about you that we do not need to properly conduct our services.
We try to ensure that all information that we do retain about you is accurate, complete and up-to-date.
The security of your information is important to us. We make all reasonable efforts to ensure that your information is stored securely, both in electronic and physical forms and that only those persons within One Disease at a Time who require access to the information have access to it.
Whilst we keep all personal information secure from others, you may request access to your information at any time. If you would like to know what information we hold about you or there is an error in the information we hold about you, please notify our Privacy Officer and we will try to correct or add the information as soon as possible.
We may ask for verification of your identity when you request access to your information.
If you would like to talk to our Privacy Officer about this please contact:
email@example.com or (02) 8068 8131
firstname.lastname@example.org or (02) 8068 8131
We will try to satisfy any questions that you have and correct any errors on our part.
If we do not answer your concerns to your satisfaction you have the right to make a complaint to the Privacy Commissioner. The Privacy Commissioner’s contact details are:
Telephone: 1300 363 992* This is our Enquiries Line. If calling from outside Australia (including from Norfolk Island) call: + 61 2 9284 9749
Facsimile: +61 2 9284 9666